Helpers

Information for Helpers

Helen Liveri avatar Alex Cruice avatar David Herse avatar +1
24 articles in this collection
Written by Helen Liveri, Alex Cruice, David Herse and 1 other
Policies and Procedures

What do I do in an emergency?

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Written by Helen Liveri
Updated over a week ago

What should I do if a Member asks me to provide a service I am not qualified or experience in?

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Written by Helen Liveri
Updated over a week ago

Why would a Community Manager not allow me to change a visit?

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Written by Helen Liveri
Updated over a week ago

When should I make direct contact with a CM?

Calling or emailing your Community Manager.
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Written by Helen Liveri
Updated over a week ago

What do I do if a Member or Authorised Representative wants to extend a visit?

Overtime for a visit on request.
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Written by Helen Liveri
Updated over a week ago

What do I do if I'm running late for a visit?

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Written by Helen Liveri
Updated over a week ago

How should I uphold my professional standards?

Feel like a friend, while upholding professional standards
Nathan Betteridge avatar
Written by Nathan Betteridge
Updated over a week ago

How and when to report incidents

Effective incident and injury management to maintain a safe environment
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Written by Nathan Betteridge
Updated over a week ago

What do I do if a Member or Authorised Representative wants an unscheduled visit?

Adding extra visit for a Member.
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Written by Helen Liveri
Updated over a week ago

Can I drive a Member or Auth Reps car?

Driving a car that is not your own during a visit.
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Written by Helen Liveri
Updated over a week ago

How do I claim expenses?

What to do when a Helper buys something for a Member.
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Written by Helen Liveri
Updated over a week ago

ABN's for Independent Contractors

Why Helpers need an ABN and how to apply if you don't already have one.
Nathan Betteridge avatar
Written by Nathan Betteridge
Updated over a week ago