What are push notifications?
A push notification is simply a message that pops up on your mobile device. By allowing push notifications, this mean Five Good Friends can alert and direct you to important information without you having to open the app and check for yourself.
Push notifications can help out with a lot of things; for example, we can notify you when a visit is due to begin, remind you to check-out, and even alert you about new opportunities to get more work.
Check that you have notifications turned on in 5GF notification settings
First things first, you need to check if you've got notifications turned on in the 5GF app. To ensure you receive push notifications, you need to:
Open the Five Good Friends app
Go to the notifications tab (bottom right-hand corner) and select the button labeled "Settings".
Make sure you have push turned on for the notifications you'd like to receive that way. You can also opt to choose email notifications if that is your preference.
Note: if you see a panel saying "Push notifications are switched off", then please scroll further down to learn how to enable them.
Check that you've given permission to the 5GF app to send notifications
One aspect of ensuring you receive push notifications is checking if you gave permission to the 5GF app to send them in the first place. If at any point you denied access or turned notifications off from 5GF and would like to turn them on, then there's a few steps you need to take to enable push notifications. We've provided a couple of ways you can solve it.
Allowing push notifications via the 5GF notification settings
If when you navigate to your notification settings in the 5GF app and you see "Push notifications are switched off" this means you won't receive push notifications at all from Five Good Friends. Here's how to enable them:
Open the 5GF app.
Go to the notifications tab (bottom right-hand corner) and then select the button labeled "Settings".
At the top of the settings screen, you may see a card saying push notifications are switched off. Press the button that says "Switch on in Settings."
Select "Notifications" from the menu.
Make sure "Allow Notifications" is turned On.
You have now given permission to the 5GF app to send notifications. 👍
Allowing push notifications via the Settings app
Another way you can enable push notifications is via the Settings app itself.
Open the Settings app on your device.
Select the "Notifications" option in the menu.
Select the "5GF" app.
Make sure "Allow Notifications" is turned On.
You have now given permission to the 5GF app to send notifications. 👍
I don't have a notifications tab or can't find notifications?
It sounds like you need to update the Five Good Friends app. This means that you are currently using an older version of the app and don't have the latest version installed which includes the notifications feature. Please visit the following support articles to learn how to update your app:
Keeping your app up to date (iOS/Apple)
Keeping your app up to date (Android)