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When should I make direct contact with a Care Manager?
When should I make direct contact with a Care Manager?

Calling or emailing your Care Manager.

Written by William Garton
Updated over a week ago

The Care Manager shares responsibility with Helpers in relation to what happens in the home. Your Care Manager is available to provide support and advice as well as to help action and resolve requests and issues.  

Changes to a Help Plan

The Help Plan is designed as a guiding tool about the service provision for the Member. If there are changes for the Member then you should contact the Care Manager to update the Help Plan. This may be a change of the type or amount of support.

If the change is within the scope of your role and the guidelines of the Help Plan then you should try to resolve the request and liaise directly with the Member and or family. If the matter remains unresolved then you should contact the Care Manager.  

Please also let your Care Manager know if you come across information that it may be important for someone else to know.

Changes to the visits

When a visit needs to be deleted or a new visit added please contact your Care Manager. They will make this change for you and the update information will appear on your Five Good Friends  app. You must make changes to the timing and duration of an exisiting visit yourself when you check in and out.

Personal Circumstances

If your personal circumstances change and this impacts on the Member's service (or has the potential too) please notify your Care Manager.


  • Your availability increases or decreases

  • You have a new skills

  • You move to another suburb or city

  • Something happens that would jeopardise your compliance with the Five Good Friends Terms and Conditions.

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