If you are unable to arrive at the agreed time contact the Member or their authorised representative, apologise for the delay and let them know what time they can expect you.
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If it suits the Member stay later then the scheduled finish time to ensure the Member receives the full service they requested.  
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​Check in and out of the visit via the App and adjust the times of the visit to accurately record the time you provided services and leave a note to the Care Manager.
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If necessary reschedule the visit at a time that is suitable to the Member and notify the Care Manager.