All Collections
Using the Five Good Friends app
What do I do if I forget to check-out?
What do I do if I forget to check-out?
Written by William Garton
Updated over a week ago

As soon as you remember, open the app, find the visit on your schedule and check-out of it.

It is important you have strategies in place to remind yourself to check-in and out otherwise the Member will not be invoiced for the service you have provided and we will not be able to process the payment to you. 

As a sole trader running your own business it is essential that you are organised and always complete these steps. The app has been designed to make this quick and easy for you. 

Turning on check-in and check-out reminders

If you have difficulty remembering to check-out, we suggest turning on check-in and check-out reminders in the app.

  1. Go to the "Notifications" tab (bottom right) in the app.

  2. Tap the button labeled "Settings."

  3. Turn on the check-in and check-out reminders and select the way you'd like to receive them (either push or email).

  4. Voila! You should now receive push notification reminders.

More Questions?

If you have more questions, please contact the Five Good Friends Customer Support Team on 1300 787 581 or contact [email protected].

Did this answer your question?