Updates you should know about.

Sometimes there are one-off things you need to know about that may differ to a Member’s Help Plan or usual routine. For example, a warning about a recent health issue or a change to a Member’s schedule for that day. You'll be given a heads up by a yellow alert on your schedule.

Important things you must do.

Occasionally we need you carry out an important duty during a visit and report back to us how it went. A Care Manager may need you to ask the Member a question like what brand of product they prefer to use. Or maybe you need to record whether a Member took their medication. These will appear in your schedule as orange alerts. Importantly, you will need to respond to these before you can check-out. Your response is then sent directly to the Care Team to action.

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