By William and 4 others5 authors21 articles
Activating your account
How do I download the App
A new feature - Verifications
Overview of the self-managed app features for Helpers
Using Shared Notebook
Managing your availability as a Helper
Keeping your phone ready for visits
Do I need to leave the website or app open during a visit?
Push notifications and how to enable them (iOS/Apple)
Push notifications and how to enable them (Android)
Earnings and invoice summaries
How do I see my Member's Help Plan?
How can I refresh my schedule?
How do I find other people in my Member's Care Team?
How can I add, reschedule or cancel a visit?
How do I check-in and out of a visit?
How can I change a check-out after I've submitted it?
What do I do if I forget to check-out?
Why is it important to check-in and out of visits?
What do I do if I'm running late for a visit?
Things you "should know" and "must do" as a Helper