Skip to main content
All CollectionsHelpersBusiness Support
Setting Helper Rates for NDIS Members
Setting Helper Rates for NDIS Members
Customer Service Team avatar
Written by Customer Service Team
Updated over a week ago

Five Good Friends is a proud National Disability Insurance Scheme (NDIS) Registered Provider. The pricing for NDIS memberships is guided by the Federal Government NDIS Price Guide.

Five Good Friends has aligned pricing and recommended rates to the guide, which includes different pricing limits for different types of services, e.g. self-care activities pricing differs from personal domestic activities pricing. Weekday service limits also vary from weekends and public holidays.

The NDIS price guide and regulation are in place to ensure that NDIS participants receive value for money in their support. Visit our webpage for further information about NDIS pricing.

Recommended rates for NDIS Members

You may have noticed that the recommended hourly rates you are invoicing your NDIS-funded members are higher than those recommended for privately funded members or members supported by the Home Care Package (HCP) Program.

The Home Care Package program does not have a specific rates guide with limits. Helper rates must be affordable and reasonable within the Member's funding budget.

Platform fee for contracts with NDIS Members

You may also have noticed that the platform fee on contracts for NDIS-funded Members is higher than for privately funded or HCP contracts.

Privately and HCP-funded Members pay a membership fee to belong to the Five Good Friends platform. This covers their care management and funding administration. Click on these links to read more about HCP Membership pricing, Private Membership pricing, and the expert support Members receive as part of their membership here.

NDIS funding is structured differently, and NDIS participants do not pay a membership fee to belong to Five Good Friends. Instead, they pay higher hourly rates for visits with the administration costs built into higher platform fees. Read more about NDIS recommended pricing here.

You can read more about the support and services the platform fee provides for Helpers here.


If you support an NDIS-funded Member on a weekday with personal care, the recommended hourly rate is $62.15 /hr with a 35% platform fee. Your net take-home rate is $40.40 /hr after the platform fee.

Negotiate rates for NDIS Members

As an independent contractor, it is up to you to determine what you charge your Members.

The recommended current rates continue to remain under the NDIS price guide limits. This is balanced to ensure our pricing is competitive within the market whilst attracting skilled and valued helpers like yourself.

You must be aware that the rates you choose must be in line with the NDIS price guide. This guide sets out the price limits that apply to NDIS-funded participants' support. There are limits to the rates you can charge for different services and products. You can review the NDIS price guide here.
There are various set rates for NDIS Members which are set by the NDIS. If you wish to negotiate NDIS rates, please speak to your People Coach or Helper Coordinator on 1300 787 581.

Claiming travel for NDIS Members?

Visit our Helper Hub here on travel for more information.

More Questions?

If you have more questions about setting your rates, please contact the Customer Support Team on 1300 787 581 press option 3 or [email protected].

Did this answer your question?