Five Good Friends

Help and advice on becoming and being a member of Five Good Friends

Members, Authorised Representative, and Sharers

When you are added to Five Good Friends you will receive a email inviting you to activate your account.

Why have I received an invitation email to Five Good Friends?

Activating and accessing Five Good Friends online and through the app.

Activating your account

How can I share a schedule with family or trusted friends?

When your devices is lost or stolen, it's important to contact us to secure your account – to protect the privacy of Members & Helpers.

What should I do if I lose a device that has access to Five Good Friends?

How to find your care teams phone numbers.

How do I get my Helpers or Care Managers contact details?

Members Account

How to configure how you receive notifications including native push notifications and emails.

Managing your notifications

Get the Five Good Friends App on your Smart Phone (iPhone or Android)

How do I download the App?

View an in progress visit on the Five Good Friends iPhone app.

How do I know the visit is taking place?

Let a Helper know when they're doing a great job by sharing a recommendation for them in the Five Good Friends app or website.

Recommending a Helper

Get useful communications, alerts and reminders via email

Setting up email notifications

How to make items on your screen appear larger for better visibility on your computer, phone or tablet device

Making text larger on your device

How to access your account, reset your password and share your account with family and trusted friends.

How do I access my account?

How to access invoice summaries and billing history in your Five Good Friends account.

How do I access my billing history and invoices?

Learn how to ensure your app is up to date and running the latest version of the Five Good Friends app (for Apple users).

Keeping your app up to date (iOS/Apple)

Learn how to ensure your app is up to date and running the latest version of the Five Good Friends app (for Android users).

Keeping your app up to date (Android)

Fixing the freezing on Android

How to secure a device to protect the privacy of Members and Helpers.

How do I secure my device?

Steps to take to protect personal information.

What do I do if I lose my phone?

Five Good Friends App & Account

In home care and your funding options under Support at Home

Applying for Support at Home

Create a custom design with text, images, and links

Home

Services

Pricing

Helper Help Centre

Blog

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.