Members, Authorised Representative, and Sharers

Help and advice on becoming and being a member of Five Good Friends

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14 articles in this collection
Written by Tate Johnson, David Herse, Emma Taylor and 2 others

Recommending a Helper

Let a Helper know when they're doing a great job by sharing a recommendation for them in the Five Good Friends app or website.

Written by Emma Taylor
Updated over a week ago

Members Account

How to read your new statements

Your monthly statements from Five Good Friends have been changed as a result of the Government's Improved Payment Arrangements (IPA) reform.

Written by Alex Vanderzon
Updated over a week ago

Accounts, transactions and statements changes

Changes coming in from the Commonwealth Government's IPA reform.

Written by Alex Vanderzon
Updated over a week ago

Why have I received an invitation email to Five Good Friends?

When you are added to Five Good Friends you will receive a email inviting you to activate your account.

Written by David Herse
Updated over a week ago

Activating your account

Activating and accessing Five Good Friends online and through the app.

Written by David Herse
Updated over a week ago

How can I share a schedule with family or trusted friends?

Written by David Herse
Updated over a week ago

What should I do if I lose a device that has access to Five Good Friends?

When your devices is lost or stolen, it's important to contact us to secure your account – to protect the privacy of Members & Helpers.

Written by David Herse
Updated over a week ago

What do I do if I want to change a visit?

Changing your Schedule and Help Plan

Written by David Herse
Updated over a week ago

How do I get my Helpers or Care Managers contact details?

How to find your care teams phone numbers.

Written by David Herse
Updated over a week ago

Using the Account and App

Overview of the self-managed app features for Members and Authorised Representatives

Making Helper request and accepting visit proposals.

Written by David Herse
Updated over a week ago

How do I see my Help Plan?

Or, how do I see my loved one's Help Plan as an Authorised Representative?

Written by Tate Johnson
Updated over a week ago

How do I know the visit is taking place?

View an in progress visit on the Five Good Friends iPhone app.

Written by David Herse
Updated over a week ago

How do I download the App?

Get the Five Good Friends App on your Smart Phone (iPhone or Android)

Written by David Herse
Updated over a week ago

Applying for a Government Home Care Package

In home care and your funding options (Home Care Packages)

Government Home Care Packages. How it works.

Written by William Garton
Updated over a week ago