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How do I access my account?

How to access your account, reset your password and share your account with family and trusted friends.

Written by William Garton
Updated over a week ago

I already have an account

When you are added as a Member, Authorised Representative or Sharer on Five Good Friends, you will receive an email inviting you to activate your account. You can sign into your account at

I did not receive an account invitation

If you are a Member, Authorised Representative or Sharer and have not received an invitation to activate your account, please get the Authorised Representative or Member to talk to the Care Manager, call 1300 787 581 or tap on the chat icon in the bottom right of the screen.

My Invitation has expired

You can receive a new invitation email by going to this page and entering your email address – or speak to your Care Manager and they will be able to send you a new activation link.

I’ve forgotten my password

If you have forgotten your password, you can reset it by going to the Forgotten Password link and entering the email you signed up to Five Good Friends. 

Sometimes the reset email gets caught in spam, so be sure to check your spam folder if it does not arrive in your inbox.

If you are still having problems, please get in touch with our support team.

I am a family or friend of a Member, and would like access.

To view a Member’s account you need to be a Member, Authorised Representative or Sharer. If you know who the Authorised representative is, you can ask them to contact their Care Manager to have you approved and added to the Member’s account. Find out more here.

It’s important that you don’t give out your password for Five Good Friends. to other people.

Need Help?

Call 1300 787 581 or tap on the chat button at the bottom right of the screen.

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