Note: If you have a Government Home Care Package please refer to this article. These instructions are for NDIS participant or Members paying privately only.
When a Helper completes a visit, they check-in and out to generate an invoice. When Five Good Friends processes these invoices weekly, we will let you know via email that a new invoice summary is available in your account. This is usually on a Monday.
To view your invoice summaries:
- Sign in to your account (if you are having trouble signing in, here's some help).
- Tap on your avatar in the top left-hand side in the smartphone app or top right-hand side on the web.
- If there is more than one Member on the Membership, tap on the relevant Member.
- Tap in Billing History.
- Tap on the invoice summary you would like to view.
If you would like to see further detail on an individual line-item, you can tap on the item to view the invoice.
Do I need to pay anything when I get an invoice summaries email?
You do not have to action anything. The invoice summaries are for your records. We will automatically debit your Home Care Package or account supplied on sign up.
How is this different from my existing Home Care Package monthly statement?
For people on Home Care Packages, this weekly invoice summaries is in addition to your regular monthly Home Care Package statement. The weekly invoice summaries give you extra oversight of week-to-week charges for the services you receive in your home.
What if there is an error with my invoice summary?
If there is something on your statement that doesn't look correct, call us on 1300 787 581 or email us at [email protected] and we'll investigate and resolve the issue.
I can't see any invoice summaries. Why not?
Only people that have been nominated as a Billing Recipient can view financial statements. If you believe you should be able to view an invoice summary and can't, contact your Care Team or call us on 1300 787 581.
When are Helper invoices paid?
Five Good Friends processes Helper invoice payments every two-weeks at the start of the working week. Depending on the bank, it can take 1-2 business days for funds to appear in your account.
How do I save or print invoices?
Please refer to this support article.