Five Good Friends

Resources and information for Helpers on the Five Good Friends Platform 

Helpers

Learn about our recommended hourly rates for aged care and NDIS services.

As a Helper, how much should I charge Members?

If you need to save your invoices or invoice summaries as PDF's, you can use the built-in features of your browser.

Saving your invoices as PDF's

Business Support

How do I download the App

Keeping your phone ready for visits

Get useful alerts and reminders on your device with push notifications.

Push notifications and how to enable them (Android)

How can I refresh my schedule?

Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.

How do I check-in and out of a visit?

How can I change a check-out after I've submitted it?

What do I do if I forget to check-out?

Using the Five Good Friends app

What do I do in an emergency?

What should I do if a Member asks me to provide a service I am not qualified or experienced in?

Why would a Care Manager not allow me to change a visit?

When should I make direct contact with a Care Manager?

Driving a car that is not your own during a visit.

Can I drive a Member or Auth Reps car?

Policies and Procedures

Create a custom design with text, images, and links

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Helper Help Centre

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Find answers and get help from Intercom Support and Community Experts

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