Helpers

Setting Helper rates for Aged Care Members

Written by Genevieve Atkinson
Updated over a week ago

Setting Helper Rates for NDIS Members

Written by Genevieve Atkinson
Updated over a week ago

It Tax Time - Some tips to get prepared

How can Helpers get prepared?

Written by Genevieve Atkinson
Updated over a week ago

ABN's for Independent Contractors

Why Helpers need an ABN and how to apply if you don't already have one.

Written by Genevieve Atkinson
Updated over a week ago

As a Helper, how much should I charge Members?

Learn about our recommended hourly rates for aged care and NDIS services.

Written by Genevieve Atkinson
Updated over a week ago

How should I set the rates I charge to Members?

Written by Genevieve Atkinson
Updated over a week ago

How do we find you Members who match?

Fostering long and happy working relationships for you and your Members.

Written by Genevieve Atkinson
Updated over a week ago

How do I claim expenses?

What to do when a Helper buys something for a Member.

Written by Genevieve Atkinson
Updated over a week ago

Activating your account

Written by Genevieve Atkinson
Updated over a week ago

How do I download the App

Written by Genevieve Atkinson
Updated over a week ago

Overview of the self-managed app features for Helpers

Accepting requests and proposing visits.

Written by Genevieve Atkinson
Updated over a week ago

Using Shared Notebook

Written by Genevieve Atkinson
Updated over a week ago

Managing your availability as a Helper

Set the days, your capacity, increase the number of and kinds of opportunities you are interested in the app.

Written by Genevieve Atkinson
Updated over a week ago

Keeping your phone ready for visits

Making sure your phone is charged.

Written by Genevieve Atkinson
Updated over a week ago

Do I need to leave the website or app open during a visit?

Find out if you need to keep the app open during a visit, and how much mobile data the app uses.

Written by Genevieve Atkinson
Updated over a week ago

Push notifications and how to enable them (iOS/Apple)

Get useful alerts and reminders on your device with push notifications.

Written by Emma Taylor
Updated over a week ago

Push notifications and how to enable them (Android)

Get useful alerts and reminders on your device with push notifications.

Written by Emma Taylor
Updated over a week ago

Earnings and invoice summaries

We keep track of all Helpers' earnings and invoice summaries in the app, here's where to find it.

Written by Emma Taylor
Updated over a week ago

How do I see my Member's Help Plan?

As a Helper, you have direct access to your Members' Help Plans in the Five Good Friends app.

Written by Genevieve Atkinson
Updated over a week ago

How can I refresh my schedule?

Written by Alex Cruice
Updated over a week ago

How do I find other people in my Member's Care Team?

Written by Genevieve Atkinson
Updated over a week ago

How can I add, reschedule or cancel a visit?

Helpers can reschedule, cancel and create new visits on behalf of Members or Authorised Representatives.

Written by David Herse
Updated over a week ago

How do I check-in and out of a visit?

Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.

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Written by William Garton
Updated over a week ago

How can I change a check-out after I've submitted it?

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Written by William Garton
Updated over a week ago

What do I do if I forget to check-out?

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Written by William Garton
Updated over a week ago

Why is it important to check-in and out of visits?

Ensuring your safety and timely payment for services

Written by Nathan Betteridge
Updated over a week ago

What do I do if I'm running late for a visit?

How to manage delays or missed start times.

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Written by William Garton
Updated over a week ago

Things you "should know" and "must do" as a Helper

A way for your Care Team to share changes to a Members routine Helpers should know about and important things Helpers must do.

Written by David Herse
Updated over a week ago

What do I do in an emergency?

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Written by William Garton
Updated over a week ago

What should I do if a Member asks me to provide a service I am not qualified or experience in?

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Written by William Garton
Updated over a week ago

Why would a Care Manager not allow me to change a visit?

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Written by William Garton
Updated over a week ago

When should I make direct contact with a Care Manager?

Calling or emailing your Care Manager.

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Written by William Garton
Updated over a week ago

What do I do if a Member or Authorised Representative wants to extend a visit?

Overtime for a visit on request.

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Written by William Garton
Updated over a week ago

How should I uphold my professional standards?

Feel like a friend, while upholding professional standards

Written by Nathan Betteridge
Updated over a week ago

How and when to report incidents

Effective incident and injury management to maintain a safe environment

Written by Nathan Betteridge
Updated over a week ago

What do I do if a Member or Authorised Representative wants an unscheduled visit?

Adding extra visit for a Member.

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Written by William Garton
Updated over a week ago

Can I drive a Member or Auth Reps car?

Driving a car that is not your own during a visit.

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Written by William Garton
Updated over a week ago