Helpers

How do we match Helpers and Members?

An outline of the process and care we take in finding the right people

Written by David Herse
Updated over a week ago

How do we find you Members who match?

Fostering long and happy working relationships for you and your Members.

Written by Nathan Betteridge
Updated over a week ago

How should I set the rates I charge to Members?

Written by Nathan Betteridge
Updated over a week ago

Keeping your phone ready for visits

The Five Good Friends app is essential to use when you visit your Members, so it's important to have it on you at all times and ready to go.

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Written by William Garton
Updated over a week ago

Do I need to leave the website or app open during a visit?

Find out if you need to keep the app open during a visit, and how much mobile data the app uses.

Written by David Herse
Updated over a week ago

Push notifications and how to enable them (iOS/Apple)

Get useful alerts and reminders on your device with push notifications.

Written by Emma Taylor
Updated over a week ago

Push notifications and how to enable them (Android)

Get useful alerts and reminders on your device with push notifications.

Written by Emma Taylor
Updated over a week ago

Earnings and statements

We keep track of all Helpers' earnings and statements in the app, here's where to find it.

Written by Emma Taylor
Updated over a week ago

How do I see my Member's Help Plan?

As a Helper, you have direct access to your Members' Help Plans in the Five Good Friends app.

Written by Tate Johnson
Updated over a week ago

How can I refresh my schedule?

Written by Alex Cruice
Updated over a week ago

How do I find other Helpers in the Care Team?

Written by Tate Johnson
Updated over a week ago

How can I add, reschedule or cancel a visit?

Helpers can reschedule, cancel and create new visits on behalf of Members or Authorised Representatives.

Written by David Herse
Updated over a week ago

How do I check-in and out of a visit?

Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.

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Written by William Garton
Updated over a week ago

How can I change a check-out after I've submitted it?

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Written by William Garton
Updated over a week ago

What do I do if I forget to check-out?

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Written by William Garton
Updated over a week ago

Why is it important to check-in and out of visits?

Ensuring your safety and timely payment for services

Written by Nathan Betteridge
Updated over a week ago

Things you "should know" and "must do" as a Helper

A way for your Care Team to share changes to a Members routine Helpers should know about and important things Helpers must do.

Written by David Herse
Updated over a week ago

What do I do in an emergency?

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Written by William Garton
Updated over a week ago

What should I do if a Member asks me to provide a service I am not qualified or experience in?

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Written by William Garton
Updated over a week ago

Why would a Care Manager not allow me to change a visit?

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Written by William Garton
Updated over a week ago

When should I make direct contact with a Care Manager?

Calling or emailing your Care Manager.

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Written by William Garton
Updated over a week ago

What do I do if a Member or Authorised Representative wants to extend a visit?

Overtime for a visit on request.

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Written by William Garton
Updated over a week ago

What do I do if I'm running late for a visit?

How to manage delays or missed start times.

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Written by William Garton
Updated over a week ago

How should I uphold my professional standards?

Feel like a friend, while upholding professional standards

Written by Nathan Betteridge
Updated over a week ago

How and when to report incidents

Effective incident and injury management to maintain a safe environment

Written by Nathan Betteridge
Updated over a week ago

What do I do if a Member or Authorised Representative wants an unscheduled visit?

Adding extra visit for a Member.

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Written by William Garton
Updated over a week ago

Can I drive a Member or Auth Reps car?

Driving a car that is not your own during a visit.

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Written by William Garton
Updated over a week ago

How do I claim expenses?

What to do when a Helper buys something for a Member.

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Written by William Garton
Updated over a week ago

ABN's for Independent Contractors

Why Helpers need an ABN and how to apply if you don't already have one.

Written by Nathan Betteridge
Updated over a week ago