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Helpers
Resources and information for Helpers on the Five Good Friends Platform
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Setting Helper rates for Aged Care Members
Setting Helper Rates for NDIS Members
It Tax Time - Some tips to get prepared
ABN's for Independent Contractors
As a Helper, how much should I charge Members?
How should I set the rates I charge to Members?
How do we find you Members who match?
How do I claim expenses?
Activating your account
How do I download the App
A new feature - Verifications
Overview of the self-managed app features for Helpers
Using Shared Notebook
Managing your availability as a Helper
Keeping your phone ready for visits
Do I need to leave the website or app open during a visit?
Push notifications and how to enable them (iOS/Apple)
Push notifications and how to enable them (Android)
Earnings and invoice summaries
How do I see my Member's Help Plan?
How can I refresh my schedule?
How do I find other people in my Member's Care Team?
How can I add, reschedule or cancel a visit?
How do I check-in and out of a visit?
How can I change a check-out after I've submitted it?
What do I do if I forget to check-out?
Why is it important to check-in and out of visits?
What do I do if I'm running late for a visit?
Things you "should know" and "must do" as a Helper
What do I do in an emergency?
What should I do if a Member asks me to provide a service I am not qualified or experience in?
Why would a Care Manager not allow me to change a visit?
When should I make direct contact with a Care Manager?
What do I do if a Member or Authorised Representative wants to extend a visit?
How should I uphold my professional standards?
How and when to report incidents
What do I do if a Member or Authorised Representative wants an unscheduled visit?
Can I drive a Member or Auth Reps car?