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Helpers
Information for Helpers
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29 articles in this collection
Written by
Nathan Betteridge,
Tate Johnson,
Alex Cruice
and 3 others
How do we match Helpers and Members?
An outline of the process and care we take in finding the right people
Written by
David Herse
Updated over a week ago
How do we find you Members who match?
Fostering long and happy working relationships for you and your Members.
Written by
Nathan Betteridge
Updated over a week ago
How should I set the rates I charge to Members?
Written by
Nathan Betteridge
Updated over a week ago
Using the Five Good Friends app
Keeping your phone ready for visits
The Five Good Friends app is essential to use when you visit your Members, so it's important to have it on you at all times and ready to go.
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Written by
William Garton
Updated over a week ago
Do I need to leave the website or app open during a visit?
Find out if you need to keep the app open during a visit, and how much mobile data the app uses.
Written by
David Herse
Updated over a week ago
Push notifications and how to enable them (iOS/Apple)
Get useful alerts and reminders on your device with push notifications.
Written by
Emma Taylor
Updated over a week ago
Push notifications and how to enable them (Android)
Get useful alerts and reminders on your device with push notifications.
Written by
Emma Taylor
Updated over a week ago
Earnings and invoice summaries
We keep track of all Helpers' earnings and invoice summaries in the app, here's where to find it.
Written by
Emma Taylor
Updated over a week ago
How do I see my Member's Help Plan?
As a Helper, you have direct access to your Members' Help Plans in the Five Good Friends app.
Written by
Tate Johnson
Updated over a week ago
How can I refresh my schedule?
Written by
Alex Cruice
Updated over a week ago
How do I find other Helpers in the Care Team?
Written by
Tate Johnson
Updated over a week ago
How can I add, reschedule or cancel a visit?
Helpers can reschedule, cancel and create new visits on behalf of Members or Authorised Representatives.
Written by
David Herse
Updated over a week ago
How do I check-in and out of a visit?
Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.
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Written by
William Garton
Updated over a week ago
How can I change a check-out after I've submitted it?
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Written by
William Garton
Updated over a week ago
What do I do if I forget to check-out?
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Written by
William Garton
Updated over a week ago
Why is it important to check-in and out of visits?
Ensuring your safety and timely payment for services
Written by
Nathan Betteridge
Updated over a week ago
Things you "should know" and "must do" as a Helper
A way for your Care Team to share changes to a Members routine Helpers should know about and important things Helpers must do.
Written by
David Herse
Updated over a week ago
Policies and Procedures
What do I do in an emergency?
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Written by
William Garton
Updated over a week ago
What should I do if a Member asks me to provide a service I am not qualified or experience in?
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Written by
William Garton
Updated over a week ago
Why would a Care Manager not allow me to change a visit?
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Written by
William Garton
Updated over a week ago
When should I make direct contact with a Care Manager?
Calling or emailing your Care Manager.
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Written by
William Garton
Updated over a week ago
What do I do if a Member or Authorised Representative wants to extend a visit?
Overtime for a visit on request.
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Written by
William Garton
Updated over a week ago
What do I do if I'm running late for a visit?
How to manage delays or missed start times.
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Written by
William Garton
Updated over a week ago
How should I uphold my professional standards?
Feel like a friend, while upholding professional standards
Written by
Nathan Betteridge
Updated over a week ago
How and when to report incidents
Effective incident and injury management to maintain a safe environment
Written by
Nathan Betteridge
Updated over a week ago
What do I do if a Member or Authorised Representative wants an unscheduled visit?
Adding extra visit for a Member.
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Written by
William Garton
Updated over a week ago
Can I drive a Member or Auth Reps car?
Driving a car that is not your own during a visit.
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Written by
William Garton
Updated over a week ago
How do I claim expenses?
What to do when a Helper buys something for a Member.
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Written by
William Garton
Updated over a week ago
ABN's for Independent Contractors
Why Helpers need an ABN and how to apply if you don't already have one.
Written by
Nathan Betteridge
Updated over a week ago