Helpers

Information for Helpers

Nathan Betteridge avatar Tate Johnson avatar Alex Cruice avatar +2
25 articles in this collection
Written by Nathan Betteridge, Tate Johnson, Alex Cruice and 2 others
Using the Account/App

How do I see my Member's Help Plan?

As a Helper you can see your Member's Help Plan before checking in to the Visit
Tate Johnson avatar
Written by Tate Johnson
Updated over a week ago

How do I find the other Helpers in the Care Team?

Tate Johnson avatar
Written by Tate Johnson
Updated over a week ago

How can I refresh my Visit Book?

Alex Cruice avatar
Written by Alex Cruice
Updated over a week ago

How do I check in and out of a visit?

Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.
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Written by William Garton
Updated over a week ago

How can I add, reschedule or cancel a visit?

Helpers can reschedule, cancel and create new visits on behalf of Members or Authorised Representatives.
David Herse avatar
Written by David Herse
Updated over a week ago

Why is it important to check in and out of visits using the app?

Ensuring your safety and timely payment for services
Nathan Betteridge avatar
Written by Nathan Betteridge
Updated over a week ago

Keeping your phone ready for visits

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Written by William Garton
Updated over a week ago

How do I change a checkout

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Written by William Garton
Updated over a week ago

What to do if I forget to checkout?

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Written by William Garton
Updated over a week ago

How do we find you Members who match?

Fostering long and happy working relationships for you and your Members.
Nathan Betteridge avatar
Written by Nathan Betteridge
Updated over a week ago

Do I need to leave the website or app open during a visit? How much data does the app use?

David Herse avatar
Written by David Herse
Updated over a week ago
Policies and Procedures

What do I do in an emergency?

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Written by William Garton
Updated over a week ago

What should I do if a Member asks me to provide a service I am not qualified or experience in?

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Written by William Garton
Updated over a week ago

Why would a Care Manager not allow me to change a visit?

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Written by William Garton
Updated over a week ago

When should I make direct contact with a Care Manager?

Calling or emailing your Care Manager.
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Written by William Garton
Updated over a week ago

What do I do if a Member or Authorised Representative wants to extend a visit?

Overtime for a visit on request.
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Written by William Garton
Updated over a week ago

What do I do if I'm running late for a visit?

How to manage delays or missed start times.
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Written by William Garton
Updated over a week ago

How should I uphold my professional standards?

Feel like a friend, while upholding professional standards
Nathan Betteridge avatar
Written by Nathan Betteridge
Updated over a week ago

How and when to report incidents

Effective incident and injury management to maintain a safe environment
Nathan Betteridge avatar
Written by Nathan Betteridge
Updated over a week ago

What do I do if a Member or Authorised Representative wants an unscheduled visit?

Adding extra visit for a Member.
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Written by William Garton
Updated over a week ago

Can I drive a Member or Auth Reps car?

Driving a car that is not your own during a visit.
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Written by William Garton
Updated over a week ago

How do I claim expenses?

What to do when a Helper buys something for a Member.
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Written by William Garton
Updated over a week ago

ABN's for Independent Contractors

Why Helpers need an ABN and how to apply if you don't already have one.
Nathan Betteridge avatar
Written by Nathan Betteridge
Updated over a week ago