Five Good Friends

Resources and information for Helpers on the Five Good Friends Platform 

Helpers

Your guide to Self-Managed members and Helper Match requests

Self-managed membership: what does that mean for Helpers

Keeping your phone ready for visits

Get useful alerts and reminders on your device with push notifications.

Push notifications and how to enable them (Android)

How can I refresh my schedule?

Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.

How do I check-in and out of a visit?

How can I change a check-out after I've submitted it?

What do I do if I forget to check-out?

Using the Five Good Friends app

What do I do in an emergency?

What should I do if a Member asks me to provide a service I am not qualified or experienced in?

Why would a Care Manager not allow me to change a visit?

When should I make direct contact with a Care Manager?

Driving a car that is not your own during a visit.

Can I drive a Member or Auth Reps car?

Policies and Procedures

Create a custom design with text, images, and links

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