How do we match Helpers and Members?

An outline of the process and care we take in finding the right people

Written by David Herse
Updated over a week ago

How should I set the rates I charge to Members?

Written by Nathan Betteridge
Updated over a week ago

How do I see my Member's Help Plan?

As a Helper you can see your Member's Help Plan before checking in to the Visit

Written by Tate Johnson
Updated over a week ago

How do I find the other Helpers in the Care Team?

Written by Tate Johnson
Updated over a week ago

How can I refresh my Visit Book?

Written by Alex Cruice
Updated over a week ago

How do I check in and out of a visit?

Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.

Written by Helen Liveri
Updated over a week ago

How can I add, reschedule or cancel a visit?

Helpers can reschedule, cancel and create new visits on behalf of Members or Authorised Representatives.

Written by David Herse
Updated over a week ago

Why is it important to check in and out of visits using the app?

Ensuring your safety and timely payment for services

Written by Nathan Betteridge
Updated over a week ago

Keeping your phone ready for visits

Written by Helen Liveri
Updated over a week ago

How do I change a checkout

Written by Helen Liveri
Updated over a week ago

What to do if I forget to checkout?

Written by Helen Liveri
Updated over a week ago

How do we find you Members who match?

Fostering long and happy working relationships for you and your Members.

Written by Nathan Betteridge
Updated over a week ago

Do I need to leave the website or app open during a visit? How much data does the app use?

Written by David Herse
Updated over a week ago

What do I do in an emergency?

Written by Helen Liveri
Updated over a week ago

What should I do if a Member asks me to provide a service I am not qualified or experience in?

Written by Helen Liveri
Updated over a week ago

Why would a Care Manager not allow me to change a visit?

Written by Helen Liveri
Updated over a week ago

When should I make direct contact with a Care Manager?

Calling or emailing your Care Manager.

Written by Helen Liveri
Updated over a week ago

What do I do if a Member or Authorised Representative wants to extend a visit?

Overtime for a visit on request.

Written by Helen Liveri
Updated over a week ago

What do I do if I'm running late for a visit?

How to manage delays or missed start times.

Written by Helen Liveri
Updated over a week ago

How should I uphold my professional standards?

Feel like a friend, while upholding professional standards

Written by Nathan Betteridge
Updated over a week ago

How and when to report incidents

Effective incident and injury management to maintain a safe environment

Written by Nathan Betteridge
Updated over a week ago

What do I do if a Member or Authorised Representative wants an unscheduled visit?

Adding extra visit for a Member.

Written by Helen Liveri
Updated over a week ago

Can I drive a Member or Auth Reps car?

Driving a car that is not your own during a visit.

Written by Helen Liveri
Updated over a week ago

How do I claim expenses?

What to do when a Helper buys something for a Member.

Written by Helen Liveri
Updated over a week ago

ABN's for Independent Contractors

Why Helpers need an ABN and how to apply if you don't already have one.

Written by Nathan Betteridge
Updated over a week ago