Helpers

Resources and information for Helpers on the Five Good Friends Platform

Nathan Betteridge avatar Alex Cruice avatar David Herse avatar +3
37 articles in this collection
Written by Nathan Betteridge, Alex Cruice, David Herse and 3 others
Using the Five Good Friends app

Activating your account

Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

How do I download the App

Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

Overview of the self-managed app features for Helpers

Accepting requests and proposing visits.
Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

Using Shared Notebook

Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

Managing your availability as a Helper

Set the days, your capacity, increase the number of and kinds of opportunities you are interested in the app.
Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

Keeping your phone ready for visits

Making sure your phone is charged.
Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

Do I need to leave the website or app open during a visit?

Find out if you need to keep the app open during a visit, and how much mobile data the app uses.
Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

Push notifications and how to enable them (iOS/Apple)

Get useful alerts and reminders on your device with push notifications.
Emma Taylor avatar
Written by Emma Taylor
Updated over a week ago

Push notifications and how to enable them (Android)

Get useful alerts and reminders on your device with push notifications.
Emma Taylor avatar
Written by Emma Taylor
Updated over a week ago

Earnings and invoice summaries

We keep track of all Helpers' earnings and invoice summaries in the app, here's where to find it.
Emma Taylor avatar
Written by Emma Taylor
Updated over a week ago

How do I see my Member's Help Plan?

As a Helper, you have direct access to your Members' Help Plans in the Five Good Friends app.
Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

How can I refresh my schedule?

Alex Cruice avatar
Written by Alex Cruice
Updated over a week ago

How do I find other people in my Member's Care Team?

Genevieve Atkinson avatar
Written by Genevieve Atkinson
Updated over a week ago

How can I add, reschedule or cancel a visit?

Helpers can reschedule, cancel and create new visits on behalf of Members or Authorised Representatives.
David Herse avatar
Written by David Herse
Updated over a week ago

How do I check-in and out of a visit?

Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.
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Written by William Garton
Updated over a week ago

How can I change a check-out after I've submitted it?

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Written by William Garton
Updated over a week ago

What do I do if I forget to check-out?

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Written by William Garton
Updated over a week ago

Why is it important to check-in and out of visits?

Ensuring your safety and timely payment for services
Nathan Betteridge avatar
Written by Nathan Betteridge
Updated over a week ago

What do I do if I'm running late for a visit?

How to manage delays or missed start times.
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Written by William Garton
Updated over a week ago

Things you "should know" and "must do" as a Helper

A way for your Care Team to share changes to a Members routine Helpers should know about and important things Helpers must do.
David Herse avatar
Written by David Herse
Updated over a week ago