Five Good Friends

Five Good Friends Support

Customer Service Team

Nathan Betteridge

Resources and information for Helpers on the Five Good Friends Platform 

Helpers

Learn about our recommended hourly rates for aged care and NDIS services.

As a Helper, how much should I charge Members?

If you need to save your invoices or invoice summaries as PDF's, you can use the built-in features of your browser.

Saving your invoices as PDF's

Business Support

How do I download the App

Keeping your phone ready for visits

Get useful alerts and reminders on your device with push notifications.

Push notifications and how to enable them (Android)

How can I refresh my schedule?

Recording the time you started and finished a visit. Leaving good notes and providing feedback about the wellbeing of the Member.

How do I check-in and out of a visit?

How can I change a check-out after I've submitted it?

What do I do if I forget to check-out?

FGF Login

Using the Five Good Friends app

What do I do in an emergency?

What should I do if a Member asks me to provide a service I am not qualified or experienced in?

Why would a Care Manager not allow me to change a visit?

When should I make direct contact with a Care Manager?

Driving a car that is not your own during a visit.

Can I drive a Member or Auth Reps car?

Policies and Procedures

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Helper Help Centre

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Find answers and get help from Intercom Support and Community Experts

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