Common Questions

What does Five Good Friends do?

An overview of who Five Good Friends are and what we do.

Written by David Herse
Updated over a week ago

How is Five Good Friends different from a traditional care provider?

Written by Simon Lockyer
Updated over a week ago

Can I choose my Helpers with Five Good Friends?

Written by Simon Lockyer
Updated over a week ago

4 Weeks Free Trial "Sticker Offer"

Terms and Conditions of the limited offer of 4 weeks free membership and 4 free hours

Written by Nathan Betteridge
Updated over a week ago

How do I report an issue and get support?

Five Good Friends contact details to help with service issues and technical support.

Written by David Herse
Updated over a week ago

Saving your invoices as PDF's

If you need to save your invoices or invoice summaries as PDF's, you can use the built-in features of your browser.

Written by David Herse
Updated over a week ago

Managing your notification

How to configure how you receive notifications including native push notifications and emails.

Written by David Herse
Updated over a week ago

Setting up email notifications

Get useful communications, alerts and reminders via email

Written by Emma Taylor
Updated over a week ago

Making text larger on your device

How to make items on your screen appear larger for better visibility on your computer, phone or tablet device

Written by Emma Taylor
Updated over a week ago

How do I access my account?

How to access your account, reset your password and share your account with family and trusted friends.

Written by David Herse
Updated over a week ago

How do I access my billing history and invoices?

How to access invoice summaries and billing history in your Five Good Friends account.

Written by David Herse
Updated over a week ago

Government home care package monthly statements, transactions, funds balance

Accounts gives Government Home Care Package holders with an up-to-date view of transactions, available funds, and a monthly statement.

Written by David Herse
Updated over a week ago

Keeping your app up to date (iOS/Apple)

Learn how to ensure your app is up to date and running the latest version of the Five Good Friends app (for Apple users).

Written by Emma Taylor
Updated over a week ago

Keeping your app up to date (Android)

Learn how to ensure your app is up to date and running the latest version of the Five Good Friends app (for Android users).

Written by Emma Taylor
Updated over a week ago

Fixing the freezing on Android

Fix Android login freezing

Written by Matthew Christensen
Updated over a week ago

How do I download Chrome on my Android device?

Written by Alex Cruice
Updated over a week ago

How do I secure my device?

How to secure a device to protect the privacy of Members and Helpers.

Written by David Herse
Updated over a week ago

What do I do if I lose my phone?

Steps to take to protect personal information.

Written by David Herse
Updated over a week ago