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Common Questions
Common Questions
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18 articles in this collection
Written by
Nathan Betteridge,
Simon Lockyer,
Alex Cruice
and 3 others
What does Five Good Friends do?
An overview of who Five Good Friends are and what we do.
Written by
David Herse
Updated over a week ago
How is Five Good Friends different from a traditional care provider?
Written by
Simon Lockyer
Updated over a week ago
Can I choose my Helpers with Five Good Friends?
Written by
Simon Lockyer
Updated over a week ago
4 Weeks Free Trial "Sticker Offer"
Terms and Conditions of the limited offer of 4 weeks free membership and 4 free hours
Written by
Nathan Betteridge
Updated over a week ago
How do I report an issue and get support?
Five Good Friends contact details to help with service issues and technical support.
Written by
David Herse
Updated over a week ago
Saving your invoices as PDF's
If you need to save your invoices or invoice summaries as PDF's, you can use the built-in features of your browser.
Written by
David Herse
Updated over a week ago
Five Good Friends app & account
Managing your notification
How to configure how you receive notifications including native push notifications and emails.
Written by
David Herse
Updated over a week ago
Setting up email notifications
Get useful communications, alerts and reminders via email
Written by
Emma Taylor
Updated over a week ago
Making text larger on your device
How to make items on your screen appear larger for better visibility on your computer, phone or tablet device
Written by
Emma Taylor
Updated over a week ago
How do I access my account?
How to access your account, reset your password and share your account with family and trusted friends.
Written by
David Herse
Updated over a week ago
How do I access my billing history and invoices?
How to access invoice summaries and billing history in your Five Good Friends account.
Written by
David Herse
Updated over a week ago
Government home care package monthly statements, transactions, funds balance
Accounts gives Government Home Care Package holders with an up-to-date view of transactions, available funds, and a monthly statement.
Written by
David Herse
Updated over a week ago
Keeping your app up to date (iOS/Apple)
Learn how to ensure your app is up to date and running the latest version of the Five Good Friends app (for Apple users).
Written by
Emma Taylor
Updated over a week ago
Keeping your app up to date (Android)
Learn how to ensure your app is up to date and running the latest version of the Five Good Friends app (for Android users).
Written by
Emma Taylor
Updated over a week ago
Fixing the freezing on Android
Fix Android login freezing
Written by
Matthew Christensen
Updated over a week ago
How do I download Chrome on my Android device?
Written by
Alex Cruice
Updated over a week ago
How do I secure my device?
How to secure a device to protect the privacy of Members and Helpers.
Written by
David Herse
Updated over a week ago
What do I do if I lose my phone?
Steps to take to protect personal information.
Written by
David Herse
Updated over a week ago