Five Good Friends

An overview of who Five Good Friends are and what we do.

What does Five Good Friends do?

What's the difference between CHSP and HCP?

Understanding aged care government funding

How to prepare for an ACAT assessment

Things you should know about NDIS eligibility.

NDIS - how do I know if I'm eligible?

How is Five Good Friends different from a traditional care provider?

Can I choose my Helpers with Five Good Friends?

Five Good Friends contact details to help with service issues and technical support.

How do I report an issue and get support?

If you need to save your invoices or invoice summaries as PDF's, you can use the built-in features of your browser.

Saving your invoices as PDF's

Simon Lockyer

William Garton

Dulce Covarrubias

Common Questions

How to configure how you receive notifications including native push notifications and emails.

Managing your notification

Get useful communications, alerts and reminders via email

Setting up email notifications

How to make items on your screen appear larger for better visibility on your computer, phone or tablet device

Making text larger on your device

How to access your account, reset your password and share your account with family and trusted friends.

How do I access my account?

How to access invoice summaries and billing history in your Five Good Friends account.

How do I access my billing history and invoices?

Accounts gives Government Home Care Package holders with an up-to-date view of transactions, available funds, and a monthly statement.

Government home care package monthly statements, transactions, funds balance

Learn how to ensure your app is up to date and running the latest version of the Five Good Friends app (for Apple users).

Keeping your app up to date (iOS/Apple)

Learn how to ensure your app is up to date and running the latest version of the Five Good Friends app (for Android users).

Keeping your app up to date (Android)

Fixing the freezing on Android

How do I download Chrome on my Android device?

How to secure a device to protect the privacy of Members and Helpers.

How do I secure my device?

Steps to take to protect personal information.

What do I do if I lose my phone?

Alex Cruice

Matthew Christensen

Emma Taylor

Five Good Friends app & account

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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