As a self-managed Member, you can use the Five Good Friends app and the following forms to update your details, request changes, or share information with the Five Good Friends team.
Update Membership contact details
Use this form to update any contact or personal details on your membership.
You can change information such as your phone number, home address, authorised representative, or emergency contact.
You need to change your phone number or home address
You need to update your key roles — such as your Authorised Representative (AR), Emergency Contact (EC), or Billing Recipient
You need to change your membership type (e.g. move to a Care Managed membership)
You wish to add another person in your support network (Sharer) on the membership
When to use it:
You have moved house or changed your phone number.
Your authorised representative or emergency contact has changed.
You need to correct or update existing contact information.
Related article: Understanding the Accounts Section in the Five Good Friends App - This explains how to check or update details related to your membership and billing recipient.
BYO associate provider
An Associate Provider is an approved provider who has joined the Five Good Friends network and is available to deliver services.
Use this form if you would like to bring on your own chosen BYO Associate Provider and have them join the network to deliver your services.
This form is used when:
You have identified a provider you’d like to work with directly
You need to supply their details so we can begin the onboarding process
You want their services to be included under your package
In the Five Good Friends App:
Several day-to-day self-management tasks are now handled in the Five Good Friends app. These include:
Manage recurring Helper visits
When to use it:
You need to request a recurring visit with a Helper
You need to request to cancel a recurring visit.
You need to request an update to a recurring visit.
Update your help plan
When to use it:
You would like to add new services or purchases for approval.
You need to update your care goals or supports.
You have experienced changes in your care or wellbeing needs.
Reimbursement request
When to use it:
You have purchased something that is part of your approved help plan.
You need to be reimbursed for an expense related to your supports.
Request a support plan review
When to use it:
Your available funds are low or zero.
Your care needs have increased or changed.
You would like to explore a higher-level package.
Here's how to find these features in the app:
Open the Five Good Friends app on your phone or tablet and log in.
Once you’re logged in, look for the plus sign (+) on the right-hand side of the screen.
Tap the plus sign, and then select your name to open the menu.
From the menu, select Self-Managed Tools.
You’ll now see a list of actions you can take. Select the appropriate option to continue.
Need help?
If you have any questions or would like more information, please call us on 1300 787 581, option 1 or use the app to book a consult with your Care Navigator.