As a self-managed member, you can use the following forms to update your details, request changes, or share information with the Five Good Friends team.
Each form has a clear purpose and is linked to the related Help Hub article so you can understand when and how to use it.
Update Membership contact details
Use this form to update any contact or personal details on your membership.
You can change information such as your phone number, home address, authorised representative, or emergency contact.
You need to change your phone number or home address
You need to update your key roles — such as your Authorised Representative (AR), Emergency Contact (EC), or Billing Recipient
You need to change your membership type (e.g. move to a Care Managed membership)
You wish to add another person in your support network (Sharer) on the membership
When to use it:
You have moved house or changed your phone number.
Your authorised representative or emergency contact has changed.
You need to correct or update existing contact information.
Related article: Understanding the Accounts Section in the Five Good Friends App - This explains how to check or update details related to your membership and billing recipient.
Leave notification
Use this form to let us know if you, or the member you support, will be away — for example, if you are going into hospital or respite care.
When to use it:
You are admitted to hospital.
You are temporarily staying in respite.
You would like to pause or adjust your visits while away.
Related article: Pausing or adjusting support while away
BYO associate provider
An Associate Provider is an approved provider who has joined the Five Good Friends network and is available to deliver services.
Use this form if you would like to bring on your own chosen BYO Associate Provider and have them join the network to deliver your services.
This form is used when:
You have identified a provider you’d like to work with directly
You need to supply their details so we can begin the onboarding process
You want their services to be included under your package
Reimbursement request
Use this form to request reimbursement for an approved purchase you have paid for. You will be asked to provide the purchase type, reason, invoice or receipt, and your bank details.
When to use it:
You have purchased something that is part of your approved help plan.
You need to be reimbursed for an expense related to your supports.
Related article: How to request a reimbursement
Package reassessment request
Use this form to provide information needed for a package reassessment.
We use this information to review your current supports and help you apply for changes through the My Aged Care portal if your needs have changed.
When to use it:
Your available funds are low or zero.
Your care needs have increased or changed.
You would like to explore a higher-level package.
Related article: Understanding the Accounts Section in the Five Good Friends App
Helper visit, rate and schedule request
Use this form to request a change to a helper visit or rate.
Submitting this request through the form helps ensure we have all the details needed to process your request quickly and accurately.
When to use it:
You need to adjust a helper’s visit time, frequency, or duration.
You are requesting a rate change for an existing helper.
Related article: Managing your Helpers and visits
Help Plan – additional items or updates
Use this form to request additions or updates to your help plan.
You can include new items for approval, update existing supports, or let us know about changes in your care needs.
When to use it:
You would like to add new services or purchases for approval.
You need to update your care goals or supports.
You have experienced changes in your care or wellbeing needs.
Related article: Understanding and updating your Help Plan
Summary
Form | Purpose |
Change phone, address, authorised representative, or emergency contact | |
Notify us when you are in hospital or respite | |
Add or change your own provider | |
Request reimbursement for approved purchases | |
Change helper visit and rates | |
Add or update items in your Help Plan | |
Request a reassessment following a change in care and support needs |
Need help?
If you have any questions or would like more information, please call us on 1300 787 581, option 1 or book a consult with a Care Navigator.