❓ What is the difference between an invoice summary and a statement?
📄 Invoice summary
You can view your invoice summaries on a weekly basis in the Five Good Friends app, under Billing History.
Show detailed services delivered within a week.
Include care management and service activity itemisation, commencing from membership onboarding
📑 Statements
Sent monthly
Can be delivered by post or email
Provide a summary view, including:
Unspent funds
Remaining budget
Contributions
Overall funding position
You can view in the app your invoice summaries and statements under 'invoices and statements"
❓ What is an invoice summary?
Under Support at Home, an invoice summary is not a bill you need to pay.
It’s simply a weekly summary of the services you’ve received, shown for your information and transparency.
The invoice summary brings together:
Services provided by your Helpers
Services provided by Associated Providers
Any care management support that occurred during the week
Think of it as a weekly activity snapshot, not a payment request.
For Private or NDIS clients, weekly invoices may require payment.
If this applies to you, it will be clearly stated.
❓Why do I receive an invoice summary each week?
Under the Support at Home program, providers are required to:
Record services once they are delivered
Create invoices to claim government funding
Show Members what services have been recorded on their behalf
The invoice summary allows you to view what has been invoiced to the government for services already delivered.
❓ Why do I receive invoice summaries by email even if I get statements by post?
From week commencing 23 March 2026, you will no longer receive an email notification regarding your weekly invoice summary for Support at Home services. You will still be able to view your invoice summaries on a weekly basis in the Five Good Friends app, under Billing History.
Invoice summaries are system-generated
You can manage invoice notifications in the app settings
If you need help, email us at [email protected]
💡 Statements will still be sent by post if that’s your preference.
In simple terms
An invoice summary is not a bill but a snapshot of services.
It shows services delivered in the past week
It helps meet government transparency requirements
Care management appears because it is a recorded service
Your monthly statement shows the full financial picture of your Support at Home funding.