For everyday support
Customer Service team
The Customer Service team can help answer most enquiries promptly.
They can assist with questions related to your services, existing purchases,
reimbursements, and help you troubleshoot any app enquiries.
For complex or clinical questions and new purchasing requests
Care Navigators
Our Care Navigators are here to guide you through complex or clinical questions,
and to review and approve new purchase requests.
Email: [email protected]
Book a consult with your care navigator in the app.
Open the Five Good Friends app on your phone or tablet and log in as usual.
Once you’re logged in, look for the plus sign (+) on the right-hand side of the screen.
Tap the plus sign, and then select your name to open the menu.
From the menu, select Self-Managed Tools.
You’ll now see a list of actions you can take. Select Book a Care Navigator to open the booking screen. You’ll be able to choose an available date and time that suits you.
