1. Manage your budget and finances
Regularly monitor your quarterly Support at Home budget so services stay within the parameters agreed in your Help Plan and individualised budget. Only services aligned to your approved needs, your Help Plan and budget, and the Support at Home service list are subsidised.
Reimbursements are only for items on the Support at Home list, approved in your Notice of Decision/support plan, recorded in your Help Plan and individualised budget, and backed by a receipt/invoice; providers finalise claims within program timelines.
Participant contributions may apply to independence and everyday living services; providers and participants agree how contributions are paid for any reimbursement. Clinical supports have no participant contributions.
You’ll receive monthly statements showing funding, services delivered, contributions, and remaining funds for the month.
2. Develop and maintain your Help Plan
Work with your care navigator and service providers to create a Help Plan that reflects your needs and goals.
Review and update your Help Plan regularly to reflect changes in your health, preferences, or circumstances.
Take part in your Member annual review. This is a requirement as a registered service provider to occur annually to ensure that there is a goal and plan set in place for the future year.
3. Choose, engage, and manage service providers, Helpers, purchases, and orders
Select service providers and Helpers that meet your needs and preferences via the self-managed tools available to you.
Negotiate service agreements, pricing, and schedules directly with providers and helpers. Notify FGF if an agreement is to change and provide relevant quotes.
Notify your care navigator if your Helper team requires up skilling; helpers will complete training and assessments through FGF’s online eLearning site and internal training team.
Ensure every purchase is listed in the Help Plan and the Care Navigator is aware so your budget reflects this.
To request a Helper schedule change or rate adjustment, use this form.
4. Maintain communication
Communicate promptly and clearly with your care navigator and service providers.
Report any issues, concerns, or changes in your care needs in a timely manner.
To update your contact details on membership, use this form.
5. Ensure safety and compliance
Follow safe practices as advised by healthcare professionals.
Adhere to policies related to respectful communication and behaviour with FGF staff and providers.
6. Advocate for your needs
Take an active role in your care decisions and express your preferences and concerns.
Seek help or advice from your care navigator when needed.
7. Manage risks
Identify and report risks related to your care or home environment.
Work with your care team to put in place strategies to reduce risks.
Need help?
If you have any questions or would like more information, please call us on 1300 787 581, option 1 or book a consult.