What are the responsibilities for a Self-managed Member?

You are responsible for regularly monitoring your budget to avoid overspending, as any amount exceeding your available funds based on your projected balance will be invoiced to you directly for private payment.

Any purchases arranged and paid for that fall outside the scope of the package will be invoiced directly to you for private payment.

All services and products must be approved and clearly listed in your Help Plan before purchase or engagement.

Any debt incurred remains owing for that month; future government subsidies cannot be backdated for services provided in the past.

To request reimbursement for a purchase made directly by yourself, use this form.

To request a Home Care Package reassessment, use this form.

Work with your Care Navigator and service providers to create a Help Plan that reflects your needs and goals.

Review and update your Help Plan regularly to reflect changes in your health, preferences, or circumstances.

Take part in your member annual review. This is a requirement as a registered service provider to occur annually to ensure that there is a goal and plan set in place for the future year.

To request a Help Plan update, use this form.

Select service providers and helpers that meet your needs and preferences via the self-managed tools available to you.

Negotiate service agreements, pricing, and schedules directly with providers and helpers. Notify FGF if an agreement is to change and provide relevant quotes.

Notify your Care Navigator if your helper team requires up skilling; helpers will complete training and assessments through FGF’s online eLearning site and internal training team.

Ensure every purchase is listed in the Help Plan and the Care Navigator is aware so your budget reflects this.

To request a helper schedule change or rate adjustment, use this form.

Communicate promptly and clearly with your Care Navigator and service providers.

Report any issues, concerns, or changes in your care needs in a timely manner.

To update your contact details on membership, use this form.

To notify your care team of any leave (Hospital, respite, social), use this form.

Follow safe practices as advised by healthcare professionals.

Adhere to policies related to respectful communication and behaviour with FGF staff and providers.

Take an active role in your care decisions and express your preferences and concerns.

Seek help or advice from your Care Navigator when needed.

Identify and report risks related to your care or home environment.

Work with your care team to put in place strategies to reduce risks.