I already have an account
When you are added as a Member, Authorised Representative or Sharer on Five Good Friends, you will receive an email inviting you to activate your account. You can sign into your account at app.fivegoodfriends.com.au.
I did not receive an account invitation
If you are a Member, Authorised Representative or Sharer and have not received an invitation to activate your account, please get the Authorised Representative or Member to talk to the Care Manager.
My Invitation has expired
You can receive a new invitation email by going to this page and entering your email address – or speak to your Care Manager and they will be able to send you a new activation link.
I’ve forgotten my password
If you have forgotten your password, you can reset it by going to the Forgotten Password link and entering the email you signed up to Five Good Friends.
Sometimes the reset email gets caught in spam, so be sure to check your spam folder if it does not arrive in your inbox.
If you are still having problems, please get in touch with our support team.
I am a family or friend of a Member, and would like access.
To view a Member’s account you need to be a Member, Authorised Representative or Sharer. If you know who the Authorised representative is, you can ask them to contact their Care Manager to have you approved and added to the Member’s account. Find out more here.
It’s important that you don’t give out your password for Five Good Friends. to other people.
Call 1300 787 581 or hit the chat button at the bottom of the screen.