I'm having a technical issue with the website or app, who do I contact?

We are here to help you with any issues you're having with our service. To allow us to solve your issue, please gather as much information as you can. Don't worry if you don't know all of these details. Anything you can tell us will help.

  • The device you are using (Mobile, Desktop)

  • The operating system: (Windows, Mac, Android, iOS)

  • The browser you are using (e.g. Chrome, Safari, Internet Explorer, Edge)

  • The page, URL or screen you experienced the issue

  • A description of how the issue occurred (What you did and saw)

  • If possible, take a screen grab of the issue and send it to us

The quickest way to contact the technical support team is by one of the following:

  1. Talk live to support via chat (click the chat icon in the bottom left of the screen). 

  2. Calling us on 1300 787 581

I'm having an issue with the service provided (non-technical), who do I contact?

If you are a Member or an Authorise Representative of Five Good Friends, the best person to contact is your Care Manager. If you are having trouble contacting your Care Manager or have any other issues, please get in touch by:

  1. Clicking the chat icon in the bottom left of the screen. 

  2. Calling us on 1300 787 581

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