As a Self-managed member with Five Good Friends, you can purchase approved items yourself then claim reimbursement for those eligible costs. This gives you flexibility and autonomy over how you manage your funding.
Follow these steps to ensure your claim is processed smoothly and without delays.
Step 1: Check if the purchase is eligible
Before submitting a reimbursement request, confirm that:
The purchase has been approved as part of your Help Plan and budget.
It is related to your care needs and meets government funding guidelines.
It was paid for by you personally (not by another provider or family member on your behalf).
Where to check approvals
Items that have been pre‑approved and included in your budget will appear in your Help Plan.
To learn how to view and read your Help Plan, see What is a Help Plan? article.
Not sure if your item is covered?
Book a consultation with a Care Navigator before you buy.
Step 2: Understand Five Good Friends’ 30‑Day reimbursement terms
A purchase must be claimed, and all required documents provided, within 30 calendar days of the purchase date shown on your receipt or invoice.
Once all documents are received and verified, the reimbursement will be included in the next payment run cycle (up to 30 days).
Your projected balance must have enough funds to cover the full reimbursement at the time of processing. Need help checking your projected balance? See the How to understand your projected balance article.
Reimbursements cannot be split across multiple months or processed after funds have accrued.
Purchases made before your contract commenced with FGF are not eligible for reimbursement.
Missing or unclear documentation may delay payment.
Step 3: What your receipt or invoice must include
To comply with funding requirements, your documentation must meet the following standards:
For Receipts
Must be clear and easy to read.
Must show the item purchased and amount paid.
Must have a balance of $0 (zero), meaning it is fully paid.
For Invoices (if no receipt is available)
Provide:
The invoice AND a copy of your proof of payment.
The invoice must clearly include:
The Member’s full name as the recipient (for delivered goods only).
The business’s full name, ABN, and contact details.
Details of the item(s) ordered and their cost(s).
Step 4: Submit Your Reimbursement Request
Submit your request online and upload your supporting documents here:
Include:
Receipt or invoice (see requirements above)
Proof of payment (if applicable)
Bank account details (if not already saved with us)
Once submitted, your Care Navigator will review and arrange payment once approved.
Tips to avoid delays
Keep copies of all receipts until reimbursement is confirmed.
Check that your name and details are correct and clearly visible on all documents.
Submit documents as soon as possible to ensure processing within the 30‑day period.
Need help?
f you have any questions or would like more information, please call us on 1300 787 581, option 1 or book a consult with your Care Navigator.