When a Helper completes a visit, they check in and out to generate an invoice.

When Five Good Friends processes these invoices, we will let you know via email that a new statement is available in your account.

To view your statements:

  1. Sign in to your account (if you are having trouble signing in, here's some help).
  2. Tap on People.
  3. If there is more than one Member on the Membership, tap on the relevant Member.
  4. Tap in Statements.
  5. Tap on the statement you would like to view.

If you would like to see further detail on an individual line-item, you can tap on the item to view the invoice.

FAQ's

Do I need to pay anything when I get a statement email?

You do not have to action anything. The statements are for your records. We will automatically debit your Home Care Package or account supplied on sign up.

How is this different from my existing Home Care Package monthly statement?

How is this different from my existing Home Care Package monthly statement?

For people on Home Care Packages, this new weekly statement will be in addition to your regular monthly Home Care Package statement. The weekly statement will give you extra oversight of week-to-week charges for the services you receive in your home. Additional expenses outside of weekly services from Helpers (like equipment you’ve purchased) and your total available package funds will still appear in your monthly statement.

What if there is an error with my statement?

If there is something on your statement that doesn't look correct, call us on 1300 787 581 or email us at [email protected] and we'll investigate and resolve the issue.

I can't see any statements. Why not?

Only people that have been nominated as a Billing Recipient can view financial statements. If you believe you should be able to view a statement and can't, contact your Community Team or call us on 1300 787 581.

When are Helper invoices paid?

Five Good Friends processes Helper invoice payments every two-weeks at the start of the working week. Depending on the bank, it can take 1-2 business days for funds to appear in your account.

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