You can change providers without any financial penalty. 

While the changes in funding do have provisions for providers to charge ‘exit fees’, you can only have a fee charged if you have a surplus in your package.

Before agreeing to an exit fee, ask for a statement of your package to check if there is any unspent money.

You should also check your current Home Care Agreement to see if there is a provision to charge an exit fee. If not then you can move without any financial penalty.

If you would like more information or assistance, call a Care Advisor on 1300 787 581. We will give you all the information you need to make an informed decision that is right for you and your family.

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