When you visit a member, you should check in and out so your invoice is accurate and the family knows when you are there and for how long.

To check in and out of a visit:

  1. Sign into your account (app.fivegoodfriends.com.au)
  2. Tap on the visit
  3. Tap on Check In
  4. When the visit is complete, tap on Check Out
  5. Give the visit a rating based on the wellbeing of the Helper
  6. Make any adjustments to the Started At and Finished At time.
  7. Leave notes for the community manager (if required)
  8. Tab Submit

Leaving a good note on check-out

Notes are a great way to communicate directly with your Community Manager.  A note is designed to provide clear timely communication about the Member, their schedule or the visit.  A note should be left when there is new information that is different to the Help Plan e.g. a change in the person's needs, changes to the timing or duration of the visit or if something unexpected occurs.  

If the matter is urgent (needs to be addressed immediately or within the next work day) or it posses a risk to the service a Member has requesting or is expecting then please contact the Community Manager immediately and directly via mobile phone.  Notes may not be read for a couple of days.  

You are also most welcome to leave a note providing more general feedback and comments which do not require action, we love getting your notes!

When can a Helper check-in:

Up to 1 hour before the scheduled check in time and up to 72 hours after the scheduled check out time.


When can a Helper check-out?

Any time, as long as the visit was checked in first.


What default Started At and Finished At times are used at check-out?

The Started At and Finished At times times default to the scheduled visit times.


When does a Helper have to leave a comment?

When the variance is greater than 15 minutes.


How much is a Helper allowed to adjust times at check-out (e.g. Variance tolerance)?

Up to 5 hours in addition to the scheduled duration. That is, if a visit was scheduled for 2 hours, a helper can adjust the check in and check out times so that the duration would become 7 hours.


Related Questions

How do I access my account?
How do I change a checkout?

Did this answer your question?