The Community Manager shares responsibility with Helpers in relation to what happens in the home. Your Community Manager is available to provide support and advice as well as to help action and resolve requests and issues.
Changes to a Help Plan
The Help Plan is designed as a guiding tool about the service provision for the Member. If there are changes for the Member then you should contact the Community Manager to update the Help Plan. This may be a change of the type or amount of support.
If the change is within the scope of your role and the guidelines of the Help Plan then you should try to resolve the request and liaise directly with the Member and or family. If the matter remains unresolved then you should contact the Community Manager.
Please also let your Community Manager know if you come across information that it may be important for someone else to know.
Changes to the visits
When a visit needs to be deleted or a new visit added please contact your Community Manager. They will make this change for you and the update information will appear on your Five Good Friends app. You must make changes to the timing and duration of an exisiting visit yourself when you check in and out.
If your personal circumstances change and this impacts on the Member's service (or has the potential too) please notify your Community Manager.
- Your availability increases or decreases
- You have a new skills
- You move to another suburb or city
- Something happens that would jeopardise your compliance with the Five Good Friends Terms and Conditions.