All Collections
Helpers
Policies and Procedures
What do I do if a Member or Authorised Representative wants to extend a visit?
What do I do if a Member or Authorised Representative wants to extend a visit?

Overtime for a visit on request.

W
Written by William Garton
Updated over a week ago

If the Member is responsible for their services, decisions and their account and you are available to extend the visit then you are encouraged to do so and meet the additional service needs of the Member.  

If the Member has an Authorised Representative making decisions on their behalf then you should check with the authorised representative before extending the visit otherwise there may be no budget or authority to do this.

If you are unsure please check with the Care Manager.

After the completion of the visit check out via the App or inform the Care Manager of the extended times so the schedule is accurate and correct invoicing and payment can be made

Did this answer your question?