Products and services covered though Home Care Package
When clinically justified, related to care needs, and included in the Help Plan
Consumables
Continence aids (pads, pull-ups, catheters, bed protectors)
Wound care items (dressings, bandages, saline)
Personal protective equipment (gloves, masks for support workers)
Skin care products (barrier creams for incontinence care)
Nutritional supplements (prescribed or recommended by health professionals)
Mobility-related consumables (e.g., rubber tips for walking sticks)
Disposable clinical items (e.g., syringes for insulin)
Equipment & aids
Shower chairs, over-toilet frames, commodes
Walking frames, sticks, wheelchairs
Bed sticks or rails, chair/bed raisers
Pressure cushions and mattresses
Personal alarms and sensor mats
Hoists and transfer aids
Daily living aids (jar openers, long-handled reachers)
Hearing devices (not covered by other programs)
Assistive technology (amplified phones, large-button remotes)
Personal & home safety products
Non-slip mats, grab rails
Hand-held showers, tap turners
Falls devices (watch/pendant)
Bed or chair sensors linked to safety alerts
Clothing and shoes
Medical grade footwear prescribed or recommended by an allied health professional (e.g., podiatrist) to support foot health or mobility
Adaptive clothing or footwear designed for ease of use or to meet a clinical need (e.g., velcro fastenings, open-back shoes)
Compression stockings or therapeutic hosiery prescribed by a health professional
Products and services not funded under Home Care Package.
Regular everyday clothing and shoes (non-specialised)
General household items (toilet paper, tissues, cleaning products)
White-goods and household appliances
Furniture and furnishings (unless therapeutic and justified)
Entertainment devices (TVs, radios)
Home renovations or major modifications
Duplicate or replacement equipment without assessed need
Items for leisure or aesthetic use
Products covered by other government programs (NDIS, DVA, Hearing Services, etc.)
Supplements or vitamins without clinical recommendation
Consumables ordered excessively or without proper documentation
General footwear and clothing not linked to a health or mobility requirement
Documentation & recommendation requirements
Item Type | Help Plan inclusion | Clinical recommendation | Quote needed | Assessment / Risk evaluation |
Basic consumables | Yes | Sometimes (nurse/GP) | Yes | No |
Low-risk equipment | Yes | Preferred | Yes | No |
High-risk equipment | Yes | Yes (OT, physiotherapist ) | Yes | Yes |
Assistive technology | Yes | Yes (specialist) | Yes | Case-by-case |
Home safety products | Yes | Sometimes (falls risk) | Yes | Sometimes |
Specialised clothing/shoes | Yes | Yes (allied health professional) | Yes | Sometimes |