If you are unable to arrive at the agreed time contact the Member or their authorised representative, apologise for the delay and let them know what time they can expect you.

If it suits the Member stay later then the scheduled finish time to ensure the Member receives the full service they requested.  

Check in and out of the visit via the App and adjust the times of the visit to accurately record the time you provided services and leave a note to the Care Manager.

If necessary reschedule the visit at a time that is suitable to the Member and notify the Care Manager.

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