If the Member is responsible for their services, decisions and their account and you are available to provide the additional visit then you are encouraged to do so and meet the additional service needs of the Member.  

If the Member has an Authorised Representative making decisions on their behalf then you should check with the authorised representative before scheduling and agreeing to the additional visit otherwise there may be no budget or authority to do this.

If you are unsure please check with the Care Manager.

Inform your Care Manager of the additional visit so the schedule is accurate, the Member and Helper App is updated and correct invoicing and payment can be made.

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