To view a Members account you need to be a Authorised Representative or Sharer. If you know who the Authorised representative is, you can ask them to contact their Care Manager to have other people approved and added to the Member’s account.
What information can Authorised Representatives and Sharers see?
Family and friends who are approved to access a Member’s account can see who is coming and when. They can view the help schedule up to two weeks in advance. Only Authorised Representatives can see contact details and communicate with Helpers and Care Managers directly.
Call 1300 787 581 or hit the chat button at the bottom of the screen.